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Loris is a company offering AI-powered solutions designed to improve customer experience (CX) through advanced analytics of customer interactions. Here's a concise summary of their offerings and features, based on their website's content:

AI Product Portfolio:

• Customer Insights: Loris provides complete Voice of the Customer insights from all interactions across customer service platforms. This solution captures detailed feedback without relying on traditional surveys, thus covering a larger data set for analysis. It aims to help businesses spot emerging issues early and track various trends over time.

• Quality Assurance: Loris transforms quality assurance into structured quality intelligence. Their AI automates conversation assessments to improve efficacy and consistency, helping QA teams focus more on agent performance rather than manual review processes.

• Agent Co-Pilot: This tool provides real-time guidance to customer service agents, recommending the best responses and workflows to ensure accurate, empathetic, and consistent communication. It aims to enable agents to improve speed and empathy in their interactions while complying with company policies.

• The Gist - Conversation Summarization: Aims to reduce after-call work by automatically summarizing conversations. This reduces the need for manual data entry and allows teams to focus on customer solutions more effectively.

• Ask Loris: This platform reduces the time spent on data analysis by delivering streamlined insights directly derived from customer interactions. It skips detailed analytical processes to provide immediate answers.

Platform and Integration:

• Loris AI Platform is engineered to provide quick start-up with pre-built integrations across customer service platforms. It delivers results rapidly by leveraging proven AI models, negating the need for lengthy training or set-up processes.

• Integrations: Loris connects seamlessly with existing customer service systems, transforming voice, chat, and email interactions into comprehensive datasets that report on sentiment, resolution, and issue categorization.

Industry Uses:

Loris targets multiple industries with specific tailor-made solutions, such as:

• Fintech & Financial Services: Focused on understanding accountholder experience to swiftly resolve inquiries and improve service delivery.
• Retail & eCommerce: Aimed at increasing brand loyalty by understanding customer needs and operational efficiency through interaction analytics.
• Telecom: Supports telecom sectors by identifying larger issues hidden within customer inquiries and automating performance tracking for better service.
• Customer-Obsessed Brands and BPOs: Helps brands streamline and personalize customer experiences, delivering insights that contribute to maintaining superior customer service.

Security and Trust:

Loris emphasizes the importance of data security and compliance. The platform is stated to be SOC 2 Type 2 and GDPR compliant, which indicates detailed, structured protection of customer information.

Recognition:

The company has been recognized as a "Cool Vendor" in Gartner's 2024 report for Customer Service & Support Technology, showcasing their potential to transform customer service operations with innovative AI-driven solutions.

Conclusion:

Loris offers a comprehensive suite of AI-driven solutions designed to enhance customer service by transforming interactions into actionable data. Their products are designed to expedite issue resolution, support quality assurance, and provide real-time agent guidance, which ultimately aims to create a more efficient and empathetic customer experience across industries.