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Visor.ai is a company that specializes in AI-powered automation solutions, primarily for customer service functionalities. Founded in 2016, Visor.ai has developed platforms that allow businesses to implement chatbots and voice agents to automate interactions through advanced conversational AI. Its solutions are targeted at a variety of industries, including banking, insurance, utilities, and the public sector.

Key Services and Features:

• Conversational AI Platform: Visor.ai's platform provides businesses with the tools to create, test, and deploy both text-based and voice virtual assistants. These AI-powered agents are built to handle repetitive inquiries, allowing customer support teams to focus on more complex interactions. The platform does not require programming knowledge, making it accessible to non-technical users.

• Automation Capabilities: The platform can automate up to 80% of common customer inquiries, alleviating the workload on human agents. It supports various communication channels, including websites, mobile applications, social media platforms like Facebook Messenger, WhatsApp, and emails.

• Advanced AI Technologies: Visor.ai leverages machine learning, deep learning, and natural language processing technologies to enhance chatbot capabilities, enabling them to understand and respond to a wide array of user queries accurately.

• Voice Solutions: The company also offers voice solutions that allow enterprises to implement and manage voice assistants, further diversifying their customer interaction strategies.

• User-Friendly Tools: The platform includes components like the AI Studio for managing the knowledge base, the Builder for designing chatbot experiences, and supports integrations via API, SFTP, etc., ensuring flexibility and adaptability to business-specific needs.

• Integration and Customization: Visor.ai’s solutions can be integrated with existing systems and services, offering customization to meet different organizational needs, thus promoting scalability and flexibility.

Success and Recognition:

• Visor.ai has been recognized for its innovation in customer service automation by earning GOLD ratings at the APCC Best Awards. This acknowledges their solutions’ impact in improving efficiency and satisfaction in contact centers.

• The company's platform boasts notable clients such as Millennium BCP and Generali Group, with customer satisfaction rates reaching high levels thanks to their automation solutions.

• The AI solutions help reduce call center workloads significantly, with a reported outcome of managing over 80% of interactions without human intervention.

Corporate Values and Growth:

• Visor.ai emphasizes a customer-centric approach, striving for innovation through proximity, reliability, simplicity, ethics, and continuous improvement.

• The company supports a remote-first work culture, promoting diversity, equality, and inclusivity as it expands its workforce across Portugal, Spain, and Brazil.

Resources and Learning:

• Besides its solutions, Visor.ai also offers various resources to educate its users and potential clients about conversational AI, including webinars, eBooks, and infographics focused on the latest trends and capabilities in AI.

Overall, Visor.ai positions itself as a partner in digital transformation, enabling enterprises to enhance customer experiences and operational efficiencies through its AI-driven platforms.