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Levity is positioned as a solution for automating email operations in the logistics and freight brokerage industry, aiming to increase efficiency by transforming email transactions into automated actions. This system enables teams to focus on cultivating customer relationships rather than mundane tasks.

Key Features and Benefits:

• Email Automation: Levity integrates with Transport Management Systems (TMS), providing full visibility into email operations, automating order entries, and offering a tenfold increase in speed for replying to quote requests.
• Operational Insights: Through its Control Tower, Levity provides insights into email operations, allowing businesses to track customer sentiment, the win/loss ratio, and the quoting funnel effectively. Real-time analytics enable businesses to make informed decisions and adjust operations promptly.
• AI Flows: The AI Flow builder adapts to varying email and attachment formats to automate complex workflows without requiring a learning curve for users. This ability to handle nuanced workflows boosts productivity by handling repetitive tasks like load information copy-pasting and scheduling.
• Workflow Optimization: Levity streamlines processes such as track and trace requests, document collection, and customer satisfaction tracking, allowing companies to manage more freight with existing staff. Businesses can potentially see significant savings in time and resources by automating DC-level details, automated quote responses, and customer communications.

Security and Compliance:

• Levity assures security and compliance, adhering to ISO 27001 and SOC 2 Type I standards and adhering to GDPR to ensure the protection of data. This commitment is crucial for operations handling sensitive data across Europe and beyond.
• Levity’s infrastructure involves private cloud hosting on AWS, Google GCP, and Microsoft Azure, with encrypted data interactions, ensuring robust security.

Target Audience and Use Cases:

Levity caters to logistics companies of varying sizes, including smaller freight brokerages that might struggle to compete against larger entities like C.H. Robinson, which has unit-level data handling automation. By offering AI-driven automation at potentially lower investment levels, Levity bridges the gap for smaller companies that cannot afford extensive in-house tech infrastructure.

Privacy and Compliance:

Levity provides comprehensive insights into its compliance with data protection regulations through a detailed privacy policy. Its adherence to international standards reflects a commitment to data security and client trust.

In the News and Thought Leadership:

Levity has been active in discussions around AI in logistics, emphasizing how small to mid-sized freight brokerages can leverage its AI solutions to maintain competitiveness against industry giants. Industry insights published by Levity reveal the transformative impact AI could have on logistics operations, focusing on how automation could resolve inefficiencies and contribute to maintaining sustainable business models in a fluctuating market.

Overall, Levity's company-authored content outlines a vision of enabling logistics and freight businesses to channel their resources into building customer relationships and growing operational capacity by adopting AI-powered workflows. The drive is towards maximizing the potential of AI to automate mundane tasks and reduce operational costs effectively.