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Moveworks is an AI-driven platform designed to improve workplace productivity by automating employee support across various enterprise systems. The company provides solutions for different departments, such as IT, HR, Finance, Marketing, Sales, and Engineering, through its core products: Copilot, Creator Studio, Enterprise Search, Knowledge Studio, Service Management, Provision Management, and Employee Experience Insights. Below are the core aspects covered by Moveworks:

Key Offerings:

• AI Copilot: This tool helps employees manage tasks and access information across diverse enterprise applications, providing support through a single interface. The Copilot is built to understand, reason, and deliver actionable results, reducing manual task burdens and enhancing productivity.

• Enterprise Search: A feature that streamlines the search for information across business applications. It aims to make retrieving and synthesizing information efficient by using Moveworks' reasoning engine to find and summarize data from multiple sources.

• Creator Studio: It enables developers to create AI agents using Moveworks’ Agentic Automation Engine. The studio provides tools for building, testing, and deploying AI functionalities across the enterprise, emphasizing ease and speed of agent creation.

• Employee Experience Insights: This utilizes natural language processing to analyze and extract data from support tickets, providing business leaders with actionable insights to identify areas for optimization and automation in service management.

• Knowledge Studio: Supports the generation of knowledge articles from existing enterprise data, facilitating the creation and updating of self-service content to help employees resolve issues independently.

Solutions for Industry Needs:

• IT & HR Automation: Moveworks offers automation solutions for IT Service Management (ITSM) and Human Resources (HR) operations. These include automated ticket resolution, identity and access management, payroll management, onboarding processes, and support for software provisioning.

• Finance, Sales, and Marketing Support: The platform streamlines finance operations, provides insights for marketing campaigns, and automates sales workflows, enhancing operational efficiency and reducing time spent on repetitive tasks.

• Engineering Productivity: Moveworks unifies system search capabilities for engineers, offers cloud resource provisioning, and provides alerts for system health, facilitating a focused and productive work environment.

Enterprise Integration:

Moveworks integrates with major enterprise applications such as Salesforce, ServiceNow, and Workday, among others, to provide seamless connectivity across existing business systems. This integration facilitates natural language interactions for task execution and information retrieval across various departments.

Security and Compliance:

The platform adheres to global privacy and security standards, including ISO certifications and compliance with GDPR and CCPA, ensuring that enterprise data is handled securely and in compliance with regulatory requirements.

Event and Learning:

Moveworks organizes community events, webinars, and blog publications to discuss advancements in AI applications for business, offering insights and real-world case studies of how organizations can leverage AI for operational excellence.

Moveworks aims to transform enterprise productivity by providing AI solutions that empower employees to self-serve and resolve issues efficiently within their business ecosystem, significantly reducing downtime and increasing satisfaction across organizational functions.