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Superfone offers a business phone number service designed for small and mid-sized businesses in India. Here's a concise overview of what the company provides, based on the company-authored content available on its website:

Key Features:

• Unified Business Phone Number: All team members can make and receive calls from a single Superfone number, preventing the need for staff to use their personal contact numbers.

• Advanced Calling Features:

  • Automatic call recording
  • Business caller tunes
  • Out-of-office tunes
  • Interactive Voice Response (IVR) and call transfer
  • Parallel and sequential ringing

• Customer Data Security:

  • Number masking to protect customer privacy and prevent data theft.
  • User permission controls to ensure that data stays with the business and not individual staff members.

• Additional Business Tools:

  • Features like tagging contacts (e.g., VIP, New Lead), notes, follow-up reminders, and quick message tools.
  • A web dashboard for managing these features via a PC or laptop.

• Software Add-ons: Additional features can be purchased, such as lead integration, CRM systems, and WhatsApp API access, to tailor the service to specific business needs.

Pricing:

• Plans are available for six months or a year, with no monthly plan options.
• Pricing starts at ₹399 per month for three users, with additional charges for software add-ons.

Trial and Usage Policies:

• Superfone offers a free trial to prospective users, and potential customers are encouraged to use this trial or attend a demo session, as there is no refund policy due to privacy concerns associated with phone numbers.
• Activation requires eKYC and business verification to ensure compliance with usage policies and regulations.

Policies and Compliance:

• Superfone enforces a strict Fair Usage Policy to prevent misuse, including prohibitions on unsolicited commercial communication, promotional telemarketing, calling 'Do Not Disturb' subscribers, spam calls, and certain other activities not aligned with responsible business use.
• Privacy and security are prioritized, with measures in place for the protection and management of user data, and detailed policies outline the collection and handling of personal and non-personal data.

Privacy and Terms of Service:

• Superfone’s Privacy Policy and Terms of Service are comprehensive, covering user consent to information handling, data protection rights, and the responsibilities of the application users.
• Users are required to consent to data collection and usage practices upon using the service, in accordance with Indian laws.

Activation Process:

• Completing eKYC and providing business verification documents is essential.
• Business verification is conducted to ensure service use aligns with business intentions and strategies, combating spam and misuse.

Customer Support:

• Support is provided Monday through Friday during business hours via email, phone, and in-app channels.

Superfone is a product owned by Truegrit Technologies Pvt. Ltd., which ensures continued compliance with legal and technological standards, aiming to facilitate efficient business communication within India.